IT for Starters
Remote access

IT support

IT Assistance is designed for organisations that have already have inhouse IT support or somebody at the office capable of supporting the users and the day-to-day running of the IT system.

Whether your IT person has another full-time job within the company we can assist them in the day-to-day IT maintenenace/support or project manage larger projects for them such as server installations etc.

If you have an experienced IT manager/Systems administrater, they may require help on more complex projects. We can also provide cover for holiday and sickness periods on a pre-planned or ad-hoc basis.

Remote Assistance is designed for organisations that require ad-hoc IT Support or a remote solution as part of the support contract.

Our remote connections are secure and initiated by the customer who are not required to install any software. The customer only has to download the little executable and Click to make a connection.

The majority of IT Support calls can be resolved by remote support meaning less downtime as well as less cost as there is no travel and onsite visit. If an onsite visit is required then we can give you a cost there and then on resolving the problem.

Comprehensive Assistance is designed to incorporate all IT for Starters (M&M IT Consultancy Ltd) support services. This complete package allows organisations to make sure their IT needs are completely covered.

  • Routine on-site maintenance visits
  • Routine remote access maintenance activity
  • Helpdesk user support via email and phone
  • Support for emergencies with agreed response rates
  • Brief service and technical review meetings

For more information on our IT support offerings please contact us.